Front Desk AI

Lead Capture & Routing

Qualify callers and route them to the right person, instantly.

Overview

What Lead Capture & Routing does

A new lead who calls and reaches voicemail is often a lead gone for good, especially when the next business in the list picks up first. AI call lead capture makes sure inbound callers are greeted, qualified, and routed instantly: the AI receptionist asks the questions you'd ask, records the answers, and gets the caller to the right person or the right next step without delay.

We build the qualification flow and routing logic around how your team actually sells and serves. Every lead is captured with its details in your CRM, tagged and routed by the rules you set, so speed-to-lead stops depending on whether someone happened to be at the desk. The calls your team should handle reach them with full context; the rest are logged and followed up.

What you get

Built around how the work actually runs

  • Instant qualification

    Greets and qualifies every caller with the questions that matter to your sales process.

  • Smart routing

    Routes or transfers each caller to the right person or queue by the rules you define.

  • Captured to your CRM

    Writes lead details into the CRM you already run, tagged and ready for follow-up.

  • Speed to lead

    Responds the instant a call lands, so a hot lead never waits for someone to be free.

FAQ

Lead Capture & Routing, answered

What does Lead Capture & Routing do?
It greets, qualifies, and routes inbound callers instantly. The AI receptionist asks the questions you'd ask, records the answers into your CRM, and gets the caller to the right person or next step without delay.
Where do the leads go?
Into the CRM you already run, with details captured, tagged, and routed by the rules you set, so follow-up doesn't depend on whether someone was at the desk.
Why does speed matter for leads?
A new lead who reaches voicemail often books with the next business that picks up. Answering and qualifying the instant a call lands keeps speed-to-lead from depending on staff availability.

See it on your own data.

Book a 30-minute demo. We'll walk through Shield Suite with your use case in mind.