Notes from the gmware team.
Practical writing on building and shipping software: what it costs, how to buy it, and how to get it right. From the engineers who do the work.
AI Customer Service Agents: What They Actually Resolve (2026)
An AI customer service agent resolves support tickets, not just answers FAQs. What it deflects, where it plateaus, and how we scope a build that ships.
What an AI Development Company Builds (and Costs) in 2026
What an AI development company delivers in 2026, real cost bands ($5K to $500K+), the build-vs-buy-vs-partner call, and how we ship AI to production, not demos.
Power Automate vs n8n: Which Fits Your Business in 2026
Power Automate bills per user ($15) plus premium connectors; n8n is free to self-host or 20€/mo Cloud. The honest fork on cost, data control, and AI steps.
Choosing an AI Agent Development Company (2026)
What an AI agent development company actually builds, what it costs ($25K to $500K+), the 88% POC-to-production trap to avoid, and how we scope a real build.
Salesforce Implementation Cost in 2026: The Honest Breakdown
Salesforce implementation runs $10K for an SMB quick-start to $500K+ for enterprise multi-cloud. The line items buyers underestimate, and why licensing is separate.